Terms Of Service
Blue Chip Clean Crew Terms & Conditions
By using this website to book our services, you agree to comply with and be bound by these terms and conditions.
Booking Confirmation
Booking our services online does not guarantee your chosen date and time. We will contact you via email or phone with a confirmation once a cleaning team is assigned.
Cleaning Crew
The number of cleaners assigned to a project varies based on the size of your home. Occasionally, more cleaners may be needed due to the complexity of the work or our busy schedule. We strive to minimize the rotation of cleaners in your home while providing sufficient cross-training to our cleaning technicians.
Our cleaners undergo rigorous background checks before joining our team. You can rest assured that all our cleaners are trustworthy and held accountable.
Right to Refuse Service
We reserve the right to deny or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on the premises, severe clutter, or disconnected utilities.
Our cleaners have the discretion to leave if the home is in an extremely unsanitary condition or if they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners have the right to refuse service on the spot. We will notify you immediately if this situation occurs.
Cleaning Day Preparation
Your pricing is based on our cleaners focusing entirely the the cleaning job at hand. Therefore, we ask that you take a few minutes to tidy up, allowing our cleaners easy access to the areas and surfaces to be cleaned (e.g., floors, countertops, tabletops, etc.).
Add-On Services
The following services are available for an additional charge:
- Clean Interior Windows & Sills
- Detail Blinds
- Detail Baseboards
- Clean Inside Cabinets
- Clean Inside Oven
- Clean Inside Fridge
- Sweep Inside Garage
- Pet Cleaning Fee
- Cleaning Dishes
- Cleaning Extra Rooms (Offices/Dens)
Pets
We are happy to work around pets. However, if your pet becomes anxious or presents a safety concern, Blue Chip Clean Crew reserves the right to remove its cleaners from your home.
If your pet has a history of aggressive behavior toward strangers, we ask that you notify us and take precautions to distance the pet from our cleaners during the cleaning (e.g., secure them in a kennel, leave them in a lesser-used room that can go without cleaning).
Service Fees
Please note that our instant pricing is based on years of experience. We base our prices based on the square footage, number of bedrooms, and number of bathrooms present in your home. Our pricing is based on the assumption your home is in average condition.
We reserve the right to update your service to the correct service type should the incorrect parameters be placed at the time of booking. To avoid surprises, we will call you before starting the cleaning to inform you of any potential additional fees or changes to your service type. In the event we are unable to reach you, the crew will have to leave and you will be charged a cancellation fee.
Payments
We require a debit/credit card to be on file with our card processor. Please note that no client information is saved anywhere on Blue Chip Clean Crew’s computer/server. We place a hold/pre-authorization on the card we have on file up to 72 hours before service to ensure availability of funds. You will not be charged until after the cleaning is completed.
Refund Policy
In the event something is missed that was included in your cleaning, we will come back to fix the error for no extra charge. This guarantee is for 72 hours — you must notify us within 72 hours and allow us back into the location to correct the area of the original cleaning. If you are still not happy after our re-clean is completed, we will offer a full refund. Refunds will only be given if you are still not satisfied after the second cleaning.
Recurring Service Discount
Recurring discounts begin after the first cleaning service. If you skip cleanings, reducing your cleaning frequency below the originally requested level, your price will be adjusted accordingly. In the event this happens, we will always communicate with you any changes to your account.
Rate Increases
Blue Chip Clean Crew reserves the right to make cleaning rate adjustments at any time during the year. This can be due to (but not limited to) changes to the service frequency, living situation changes (e.g., change of address, number of people living in the home, significant addition of furniture, etc.), or market pricing shifts.
Lockouts
The client must ensure the service location is accessible to Blue Chip Clean Crew personnel on the scheduled service day. If the team is locked out of the client’s home, we will make every effort to contact the client to arrange entry. If contact is not made within 20 minutes of the team’s arrival, the scheduled cleaning will be skipped, and you will be charged a $50.00 late cancellation fee. This fee is necessary to compensate the cleaners for unexpected lost revenue and time/travel expenses. To avoid this, please provide us with a key or code to gain entry to your home.
Rescheduling & Cancellations
Service reliability is crucial because we reserve a day an time specifically to service you. We request that you notify us by 5:00 PM EST the day before your scheduled cleaning if you need to cancel or reschedule for any reason to avoid a $50.00 cancellation fee.
Alarm
If your home is equipped with a security system, please ensure it is turned off or provide us with the code and proper instructions for use. If the code changes, please inform us to avoid a lockout or cancellation charge.
Use of Homeowner’s Vacuum
If you request the use of your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs. If the vacuum is not in working order when we arrive, we will not be able to perform any vacuuming of carpet and hard floor surfaces.
Cleaning Supplies
We provide the equipment and products needed to thoroughly clean your home.
If you require us to use your cleaning supplies, please note that we are not responsible for any damage associated with those products. We ask that you have the cleaning chemicals and supplies ready so we can perform our service as efficiently as possible.
Services We Don’t Offer
Wiping bulbs & glass fixtures; cleaning TVs and computer monitors; moving or lifting anything over 15 lbs; carpet/upholstery steam cleaning; washing exterior windows; cleaning of paint stains; stepping higher than 2 steps on a ladder; cleaning of walls/doors; cleaning of unfinished areas; cleaning of bio-hazards; grout cleaning; working in a hoarder environment; re-cleans after an unaffiliated service was done; cleaning while another service provider is present.
Unreachable Areas & Heavy items
For safety and liability reasons, our cleaners cannot climb higher than a step stool, work outside of your home, or move heavy objects (e.g. furniture, heavy appliances, etc.). If you would like cleaning behind/below/near heavy objects, please move them before the cleaning.
Breakage/Damage & Loss Policy
While an occurrence is rare, breakage or damage is possible during cleaning. Our cleaners exercise reasonable care when cleaning your home. We carry insurance for damage or breakage caused by our cleaners.
We are not liable for damage caused by normal wear and tear, improper installation of items in your home, or family heirlooms/artwork/collectibles not disclosed during the booking process.
In the case of an accidental break or damage at your property, it must be reported within 48 hours. Pictures must be provided for broken items or damaged areas to our email or phone. You must allow us to send a professional to assess the damage and perform repairs if necessary. Failure to report damages within 48 hours results in the customer assuming liability. Failure to allow us to repair or replace damages also results in the customer assuming liability.
Valuables, Artwork, Collectibles & Family Heirlooms
These items are valuable and difficult to replace. Therefore, the client should inform us of such items before starting the cleaning service and advise us on how to handle them.
Should you decide that you would like us to clean items with monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases Blue Chip Clean Crew, LLC from all liability arising out of cleaning these items. Client understands that he/she/they are completely responsible for repairing or replacing any damaged items even if Blue Chip Clean Crew, LLC may have caused the need for repair or replacement.
Cleaners Arrival Window
We schedule cleanings in a way that minimizes travel time, helping us keep prices low and avoid trip fees. While we will do our best to accommodate specific time requests, we cannot guarantee them.
All booking slots are a 2-hour arrival window to account for traffic, weather, and travel. For example, if you choose the 10:00 AM – 12:00 PM time slot, that is the two hour arrival window in which we may arrive.
Holidays
Blue Chip Clean Crew does not conduct holiday cleaning visits.
If your scheduled day falls on a holiday, we will be sure to contact you to reschedule.
The following holidays will be observed:
- Independence Day
- Thanksgiving
- Black Friday
- Christmas Eve
- Christmas Day
- New Year Eve
- New Year
Inclement Weather
We will be closed for business when weather conditions prevent Montgomery County School Districts from opening.
Key Release
Client keys are coded and stored inside a locked cabinet accessible only to Blue Chip Clean Crew managers.
If a client chooses to leave a door unlocked or place a key under a mat or any other unsecured location for cleaners to gain entry, Blue Chip Clean Crew will not be held liable for any damages or theft.
Upon termination or cancellation of services, Blue Chip Clean Crew shall return any client key(s) in its possession within 48 hours.
Utilities
Access to water and electricity are needed for our cleaning packages. Please make sure not to turn off these services prior to our cleaning.
Non-Solicitation of Blue Chip Clean Crew Cleaners
As our customer, we ask that you agree not to solicit for hire any of our cleaners to work directly for you. Our professional cleaners are background checked, their references verified, and have completed comprehensive cleaning training. Significant time, resources and money are invested in each cleaner before we allow them to enter our customers’ homes.
Liability Disclaimer
We cannot be held responsible for accidents that occur during our cleaning service as a result of preexisting issues, faulty items, or unforeseen circumstances within your home. This includes, but is not limited to, accidents related to:
- Damaged or unstable furniture
- Faulty appliances, wiring, or plumbing
- Objects left in precarious positions
- Fragile or improperly installed fixtures
We kindly request that you take appropriate precautions to secure or rectify any such issues before our cleaning team arrives. Ensuring a safe and obstacle-free environment not only safeguards our team members but also contributes to a successful cleaning experience.
Our commitment to your safety and satisfaction remains unwavering. Should you have any concerns or specific requirements related to the cleaning of delicate or valuable items, please do not hesitate to communicate them with our team. We are here to accommodate your needs and preferences to the best of our abilities.
By scheduling and receiving our cleaning services, you acknowledge and agree to this liability disclaimer.
Text Messaging
As our customer, you consent to receive text message updates from Blue Chip Clean Crew regarding upcoming cleaning appointments. Text messages are for transactional purposes only. If you wish to not receive text message updates regarding upcoming appointments, please just email or call us and we can take you off the distribution list.
Digital Media
Occasionally, we like to take before and after pictures of our hard work in your home. These pictures are used for cleaner assessments, proof of performance, as well as company promotion. Interior images are focused on the area that we have cleaned and capture general household items such as beds, furniture, toilets, shower doors, etc. We strictly instruct our cleaners to not include personal items that would identify you or your household. Your privacy is paramount and we take it very seriously. By booking our services, you consent to our use of before and after pictures of areas we have cleaned in your home in advertisements on places such as our website, Facebook, Instagram, Yelp, Google, etc. If you do not want pictures taken of work areas in your home, please notify us when you schedule your cleaning.
Governing Law
Any claim relating to Blue Chip Clean Crew’s website shall be governed by the laws of the State of Maryland without regard to its conflict of law provisions.
We have taken every effort to design our website to be useful, informative, helpful, and honest. Hopefully that was accomplished, and we ask that you let us know if you would like to see any improvements or changes that would enhance the customer experience.
Blue Chip Clean Crew reserves the right to change these terms & conditions at any time without prior notice.
Last Updated: 7/5/2024